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When you partner with Assembly, you get a partner for life
- A Customer Success Manager with legal industry experience and a keen interest in maximizing your investment in Neos
- A U.S.-based Support Team that answers 80% of calls in under 40 seconds and has an average response time of 20 minutes to engage with clients after a ticket is submitted.
- A Product team that relies on customer feedback to guide the product roadmap and continually improve Neos based on their input.
- An expert Transition team with a dedicated project manager who will guide you through the transition and support your team throughout the transition process.
- Trainers who know Neos like the back of their hand who will ensure you and your staff feel comfortable with the software before going live.
Why Choose Neos over MyCase?
Here’s what some of our users love about Neos:
Don’t just take our word for it. We have over 600 testimonials from happy Neos users and almost 150 five-star ratings on G2 (average rating of 4.5).
Stefany S., Legal Office Manager.
“I love Neos because it has helped our office be more efficient. We now have all of our case documents in one place and don't have to search a network drive or Sharepoint to find them. Neos helps our Team keep track of their daily activities which allows for better time management. The Help feature is also full of information and tutorials that answer almost every question someone may have.”
Gilbert L. Senior Case Manager
“We use Neos for everything we need in this job. The dashboard can be personalized to you exact needs: from health insurance affidavits needed, property damage photos, etc. The interface is user friendly and the updates genuinely continue to fine tune and perfect the program.”
Sheila H., Partner
"Using Neos has really expedited the time from open to settle. If you're going a year and a half because you don't have these steps in place that Neos offers like the reminders and Checklist with staff, that’s delaying your client’s and your money. To go from making money in 18 months versus making money in nine months is huge."
David H., Attorney
“Having access to case information on the cloud is incredibly efficient and productive. And Neos support is fantastic. We've had many, many questions about reporting and other technical and substantive questions and Assembly Support calls immediately when we have questions. And our customer success manager has been instrumental in helping us navigate some of the features at a granular level, which is incredibly important for business law firm owners.”
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Neos Has Everything You Need to Win, From Intake to Settlement
Automated 24/7 intake so you never miss a case
Embedded AI functionality that decreases staff burnout and improves accuracy
Secure access from anywhere with an internet connection
Fully integrated Microsoft Outlook and Calendar for seamless productivity
Effortless document drafting, PDF editing, and document management
Endlessly configurable, from reports to case types
What makes our transitions unique?
Moving from MyCase to Neos has never been easier. Now you can take advantage of our Standard or Enhanced Conversion process that converts dozens of MyCase case data fields and information straight into Neos, making it snap to pick up where you left off.
Patent pending procedure that has been refined over hundreds of successful transitions
White-glove experience with an entire team devoted to your success: a dedicated Project Manager, Systems Engineer, Conversion Engineer, Trainer, and Data Mapper
Ability to explore Neos risk-free in a Sandbox with your own data before the Go-Live
No down time: you’re on MyCase until your Go-Live
99% on-time deployment (for customers who complied with PS program schedule to meet critical project milestones)
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