Government Case Management Use Cases

• Managing applications for Social Security benefits, including retirement, disability, and supplemental income
• Tracking claim statuses, appeals, and decisions





• Handling claims for veterans’ benefits such as healthcare, education, and housing loans
• Organizing case files, tracking appeal processes, and managing disputes

• Processing applications for visas, green  cards, and citizenship via U.S. Citizenship and Immigration Services (USCIS)
• Managing petitions for asylum and tracking deportation proceedings

• Managing disaster relief applications and funding disbursements after federal disaster declarations
• Coordinating case information for affected individuals and businesses

• Tracking compliance cases for environmental regulations and managing inspections
• Handling enforcement actions against entities violating environmental laws

• Managing case files for criminal investigations, including evidence, suspects, and outcomes
• Sharing information with other law enforcement agencies

• Overseeing welfare programs, including Temporary Assistance for Needy Families (TANF) and Medicaid
• Managing applications, eligibility checks, and case statuses for recipients

• Tracking taxpayer cases for audits, disputes, and appeals related to tax filings
• Managing cases related to tax fraud investigations and collections

• Managing cases related to workplace discrimination, wage disputes, and unemployment insurance claims
• Tracking investigations and outcomes of complaints

• Coordinating the management of civil and criminal cases in federal courts
• Tracking filings, court dates, and case outcomes through case management systems